The application encountered an unexpected problem.

Unexpected Problem Occurred!

This error has been logged. If this problem persists please contact the web master.

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Detailed error information follows:

Date and Time:         2/28/2021 1:59:06 AM
Machine Name:          OTTPFTP01
Process User:          NT AUTHORITY\NETWORK SERVICE
Remote User:           
Remote Address:        3.238.186.43
Remote Host:           3.238.186.43
URL:                   http://micc.mitel.com/kb/ExportPDF52537.aspx

NET Runtime version:   2.0.50727.8806
Application Domain:    /LM/W3SVC/5/ROOT/kb-1-132589549170429415
Assembly Codebase:     C:/inetpub/wwwroot/www.prairiefyre.com/kb/bin/itextsharp.DLL
Assembly Full Name:    itextsharp, Version=4.0.8.0, Culture=neutral, PublicKeyToken=8354ae6d2174ddca
Assembly Version:      4.0.8.0
Assembly Build Date:   10/21/2017 3:13:12 AM

Exception Type:        System.InvalidCastException
Exception Message:     Unable to cast object of type 'iTextSharp.text.Phrase' to type 'iTextSharp.text.List'.
Exception Source:      itextsharp
Exception Target Site: HandleEndingTags

---- Stack Trace ----
   iTextSharp.text.xml.ITextHandler.HandleEndingTags(name As String)
       (unknown file): N 00930
   iTextSharp.text.xml.ParserBase.Parse(reader As XmlTextReader)
       (unknown file): N 00427
   InstantASP.InstantKB.UI.Controls.ExportPDF.BuildPDF()
       (unknown file): N 02590
   InstantASP.InstantKB.UI.Controls.ExportPDF.Initialize(ctlSkin As Control)
       (unknown file): N 01341
   InstantASP.Common.UI.Base.SkinControl.OnInit(e As EventArgs)
       (unknown file): N 00356
   InstantASP.InstantKB.UI.Base.SkinControl.OnInit(e As EventArgs)
       (unknown file): N 00124
   System.Web.UI.Control.InitRecursive(namingContainer As Control)
       (unknown file): N 00143
   System.Web.UI.Control.InitRecursive(namingContainer As Control)
       (unknown file): N 00391
   System.Web.UI.Control.InitRecursive(namingContainer As Control)
       (unknown file): N 00391
   System.Web.UI.Control.InitRecursive(namingContainer As Control)
       (unknown file): N 00391
   System.Web.UI.Control.InitRecursive(namingContainer As Control)
       (unknown file): N 00391
   System.Web.UI.Page.ProcessRequestMain(includeStagesBeforeAsyncPoint As Boolean, includeStagesAfterAsyncPoint As Boolean)
       (unknown file): N 01477


---- Collections ----

Cookies

    ASP.NET_SessionId             ptscosndkvfxiz45lwffxm55
    IKB_InstantKBLastVisit        2%2f28%2f2021+1%3a59%3a06+AM

ServerVariables

    APPL_MD_PATH                  /LM/W3SVC/5/ROOT/kb
    APPL_PHYSICAL_PATH            C:\inetpub\wwwroot\www.prairiefyre.com\kb\
    CONTENT_LENGTH                0
    GATEWAY_INTERFACE             CGI/1.1
    HTTPS                         off
    INSTANCE_ID                   5
    INSTANCE_META_PATH            /LM/W3SVC/5
    LOCAL_ADDR                    192.168.180.231
    PATH_INFO                     /kb/ExportPDF52537.aspx
    PATH_TRANSLATED               C:\inetpub\wwwroot\www.prairiefyre.com\kb\ExportPDF52537.aspx
    REMOTE_ADDR                   3.238.186.43
    REMOTE_HOST                   3.238.186.43
    REMOTE_PORT                   36834
    REQUEST_METHOD                GET
    SCRIPT_NAME                   /kb/ExportPDF52537.aspx
    SERVER_NAME                   micc.mitel.com
    SERVER_PORT                   80
    SERVER_PORT_SECURE            0
    SERVER_PROTOCOL               HTTP/1.1
    SERVER_SOFTWARE               Microsoft-IIS/7.5
    URL                           /kb/ExportPDF52537.aspx
    HTTP_CONNECTION               Keep-Alive
    HTTP_ACCEPT                   text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
    HTTP_ACCEPT_ENCODING          br,gzip
    HTTP_ACCEPT_LANGUAGE          en-US,en;q=0.5
    HTTP_HOST                     micc.mitel.com
    HTTP_USER_AGENT               CCBot/2.0 (https://commoncrawl.org/faq/)