KB179: Queue groups created during the day will show ??? for the...

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KB179: Queue groups created during the day will show ??? for the next day



PROBLEM:
 
If you program up a queue group during the day ... on the next day it will show ??? for offered and handled stats.
Also if you create a queue group you will notice that the offered / handled counts are 0, even though the members took calls.
 
STEPS TO REPRODUCE:
 
Put in 4 calls.
Create a queue group with all queues.
Put in 4 calls.
Move to next day
Notice that the queue group shows ??? for offered / handled.
will show ??? until the 5th call.
 
WORKAROUND:
 
If you restart the enterprise server the stats will be updated and correct for the newly added queue group.
 
FIX DETAILS:
 
The fix had to do with creating and reloading the queue group data structions.  Upon loading we will now clear all the stats and iterate over the members to rebuild the counts. This allows us to fix the newly added queue group problem as well as adding and removing members from existing queue groups.
 
This fix is to be applied on 5.1 SP3
 
Where to find the fix:

You can download the fix here: KB179
 


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Details
Last Modified:Sunday, January 23, 2011
Last Modified By: kmiddlemiss
Type: HOTFIX
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