KB237: Real Time Delay in CCC

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KB237: Real Time Delay in CCC


Symptoms
Running the CCC real time may appear to lag and only update every 15 seconds.
 
Cause
The server only sends real-time messages to connected CCC clients when an event acutally occurs on the server or every 15 seconds whichever comes first. A local client timer is used to manage local client side timer updates giving the illusion of "counting upwards" on the client when nothing is really happening. There was an error in this client side timer causing it not to update properly unless an actual event occurs on the server or every 15 seconds.
 
Resolution
 
Hotfix Information
 
A supported hotfix is now available from prairieFyre but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. If you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
 
Prerequisites
5.1 SP4
 
Download Information
Please download hotfix here: KB237
 
Applies To
Version 5.1 and greater


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Details
Last Modified:Sunday, January 23, 2011
Last Modified By: kmiddlemiss
Type: HOTFIX
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