KB306: MCC 6150: Adding Removing agent group members from a Queue...

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KB306: MCC 6150: Adding Removing agent group members from a Queue does not update in QNow realtime


 

PROBLEM

When adding or removing an agent group to a queue, effected agent stats in QNow monitor do not get updated.

CAUSE

A defect in the code

RESOLUTION

Install hotfix KB306 only if you are running 5.2 SP1. Install the hotfix on the server.

HOW TO APPLY THE HOTFIX

This hotfix must be installed on your Enterprise Server and you must be running version 5.2 SP1
Download the hotfix to your server from here: KB306
Double click the .exe file and follow instructions

 



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Details
Last Modified:Sunday, January 23, 2011
Last Modified By: kmiddlemiss
Type: HOTFIX
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