KB323: Realtime and Reporting: Make Busy codes double pegged in...

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KB323: Realtime and Reporting: Make Busy codes double pegged in certain scenarios



PROBLEM


Make Busy counts are getting double pegged in certain scenarios

CAUSE

When a Make Busy reason code is entered other than the system make busy 0, there are 2 records for each Make Busy event,
 
RESOLUTION
 
The 2 records should be considered as 1 Make Busy count.
Install hotfix KB323 only if you are running 5.2 SP1. Install the hotfix on the server.

HOW TO APPLY THE HOTFIX

This hotfix must be installed on your Enterprise Server and you must be running version 5.2 SP1
Download the hotfix to your server from here: KB323
Double click the .exe file and follow instructions
 

 



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Details
Last Modified:Sunday, January 23, 2011
Last Modified By: kmiddlemiss
Type: HOTFIX
Article not rated yet.
Article has been viewed 1,977 times.
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