How to set the logging level for Contact Center Client to...

Expand / Collapse
 

How to set the logging level for Contact Center Client to "Verbose"


Article ID:  50226 - Last Review: September 3, 2015

 

INTRODUCTION

 
This article describes how to set the logging level for Contact Center Client on client machines to Verbose to enable more detailed event / error logging for the application in the PFShell log.
With the logging level in the PFShell log increased, it will be easier for Prairiefyre to investigate / debug certain issue with the Contact Center Client.
 
 

DETAILED INSTRUCTIONS

 

 1) On a client machine browse to the install location of your contact Center Client, by default this location is
C:\Program Files\prairieFyre Software Inc\CCM\Applications\ContactCenterClient
 
2) Within the Contact Center Client folder locate the ContactCenterClient.exe.config file, right click it and open it with Notepad.
 
3) In the open ContactCenterClient.exe.config file locate the <appSettings> section
 
4) set the "LoggingLevel" value to 4

5) save the file

6) restart the CCC


APPLIES TO
 
CCM version 5.x, 6.X, 7.X


Rate this Article:
     

Add Your Comments


Name: *
Email Address:
Web Address:
Verification Code:
*
 

Details
Last Modified:Thursday, September 03, 2015
Last Modified By: AndrewM
Type: INFO
Article not rated yet.
Article has been viewed 7,130 times.
Options