KB23639: CCC Network Monitor will show Node Offline alarms even...

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KB23639: CCC Network Monitor will show Node Offline alarms even though the nodes are collecting



PROBLEM
 
NodeOffline alarms are remaining set even though data collection is still happening. This is visible in the Contact Center Client network monitor.
 
 
CAUSE
 
The NodeOffline alarm is not being reset by the Enterprise Server when it receives incoming messages (data) from collector nodes.
 
 
RESOLUTION
 
Install this hotfix from link below.
 
 
HOW TO APPLY THE HOTFIX
 
This hotfix must be installed on your Enterprise Server and you must be running version 5.5
Download the hotfix to your server from here: KB23639
Double click the .exe file and follow instructions
 
This hotfix must be installed on your Enterprise Server and you must be running version 5.5 SP1
Download the hotfix to your server from here: KB23640
Double click the .exe file and follow instructions


KEYWORDS

23639 23640
 
 


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Details
Last Modified:Saturday, January 22, 2011
Last Modified By: kmiddlemiss
Type: HOTFIX
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