KB165: Call Accounting discrepencies when Working with duplicate...

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KB165: Call Accounting discrepencies when Working with duplicate trunk group reporting numbers and call accounting rate table selection

Description: Prior to this hot fix our Trunk Group configuration did not support assigning a media server to a particular trunk group. Becauseof this limitation reporting numbers must be unique across all trunk groups. Call accounting must support the ability to assign media servers to trunk groups as well has have duplicate reporting numbers across these medias, our reporting must accuratly reflect and cost data based on these types of configurations. Prior to this fix you may experience issues with configuration of your call accounting as well as inaccurate reporting.

Resolution : Assigning Media Servers to trunk groups has now been enabled via this hotfix. YourSite Configuration and our data summary now reads these new configuration options and reports properly.

Prerequisites : 5.1 SP2

Installation information : Download the hotfix and save to your harddisk. Run the executable and click next.

Fix Location: There is a fix available for this issue, simply apply the hotfix #165:  KB165



Applies To : CCM Version 5.1 SP 2 and below when used with Call Accounting

Work Item Tracking History3674, 3553, 3727, 3713, 3725

Keywords : Call Accounting, Trunk Groups, Media Servers, Reporting, Rate table selection, duplicate reporting

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Last Modified:Sunday, January 23, 2011
Last Modified By: kmiddlemiss
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