Error 404 page not found when trying to access CCM website

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Error 404 page not found when trying to access CCM website


Article ID: 50633 - Last Review: December 11, 2012


Problem

Launching the Mitel Contact Center Management website returns a webpage cannot be found error message.


Symptoms




Cause

The ASP.NET Web Service Extensions may be prohibited to run in IIS.
Note this may have been caused by re-installing Microsoft .NET Framework on the CCM server.


Resolution

Allow the ASP.NET Web Service Extensions in IIS Manager.

Instructions for Windows 2003:

  1. On the CCM server, open Control Panel
  2. Open Administrative Tools
  3. Launch Internet Information Services (IIS) Manager
  4. Click Web Service Extensions
  5. Click ASP.NET and make sure it's set to Allowed



 6. Execute an IIS reset.
     Click Start - Run.  Type iisreset in the Run box and press Enter.  

NOTE: for CCM 5.8 or older, .NET v2.0.50727.  For CCM 6.0 or newer, .NET v4.0.30319.   

Instructions for Windows 2008:

1. Go to Start => Administrator Tools =>  Internet Information Services (IIS) Manager.
2. Click the Server Name on the left.
3. Under IIS, click on ISAPI and CGI Restrictions.
4. Right-Click the necessary version of .NET and Allow.

NOTE: for CCM 5.8 or older, .NET v2.0.50727.  For CCM 6.0 or newer, .NET v4.0.30319.


If ASP.NET v2.0.50727 or v4.0.30319 is not included from the list, you will need to register it by performing these steps ;

  1. Click on Start => Run
  2. In the Run window, type cmd
  3. In the command prompt, please type in cd C:\Windows\Microsoft.Net\Framework\v2.0.50727 or cd C:\Windows\Microsoft.Net\Framework\v4.0.30319 then press enter
  4. Type aspnet_regiis.exe -i then press enter
  5. ASP.NET will register itself and will show up in the Web Service Extensions.


Applies To

All CCM versions



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Details
Last Modified:Tuesday, December 11, 2012
Last Modified By: amontpetit
Type: ERRMSG
Article not rated yet.
Article has been viewed 6,413 times.
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