KB39786: Starting Outlook 2003 with Out of Office Assistant...

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KB39786: Starting Outlook 2003 with Out of Office Assistant turned on and MCC plug-in enabled, Outlook becomes unusable


Article ID: 50973 - Last Review: October 8, 2010

PROBLEM

When starting Outlook 2003 with the Out of Office Assistant turned on and with the MCC plug-in enabled, Outlook becomes unusable.



SYMPTOMS

When starting Outlook 2003 with the Out of Office Assistant turned on, and the MCC plug-in installed, Outlook will appear to be frozen when the MCC login window is displayed, rendering Outlook unusable.



CAUSE

In Outlook 2003, the office assistant wizard comes up on start up asking you if you want to turn it off.  The problem is that the MCC plug-in login window appears on top of it, but does not have focus.  The user is then unable to switch to that window to click OK.  The only way out is to kill the Outlook process via Task manager.



WORKAROUND

Either turn off the out of office assistant or unload the MCC plug-in before exiting Outlook.



RESOLUTION

This hotfix, along with all other CCM version 5.7 sp1 hotfixes created before January 2010, have been rolled up into one single hotfix.
The 5.7 sp1 Rollup of Hotfixes is available at the following link: KB41351

The original hotfix for this specific issue is no longer available and you must install the rollup.

After installing the hotfix:

Run the attached ConnectOnStartup.reg key on each client PC using Multimedia.  This will prevent the MCC plug-in from connecting upon launching Outlook.

Once the hotfix is installed and the key is added, the agent will logon to Multimedia using the following method:

  1. Select Agent Actions=>Employee Control=>Reconnect to the real-time server

  2. Enter your credentials and click OK


APPLIES TO

CCM version 5.7 SP1

Keywords: 39786



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ConnectOnStartup.reg ConnectOnStartup.reg (344 GB, 730 views)

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Details
Last Modified:Friday, January 21, 2011
Last Modified By: kmiddlemiss
Type: HOTFIX
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