KB39786: Starting Outlook 2003 with Out of Office Assistant...

Expand / Collapse

KB39786: Starting Outlook 2003 with Out of Office Assistant turned on and MCC plug-in enabled, Outlook becomes unusable

Article ID: 50973 - Last Review: October 8, 2010


When starting Outlook 2003 with the Out of Office Assistant turned on and with the MCC plug-in enabled, Outlook becomes unusable.


When starting Outlook 2003 with the Out of Office Assistant turned on, and the MCC plug-in installed, Outlook will appear to be frozen when the MCC login window is displayed, rendering Outlook unusable.


In Outlook 2003, the office assistant wizard comes up on start up asking you if you want to turn it off.  The problem is that the MCC plug-in login window appears on top of it, but does not have focus.  The user is then unable to switch to that window to click OK.  The only way out is to kill the Outlook process via Task manager.


Either turn off the out of office assistant or unload the MCC plug-in before exiting Outlook.


This hotfix, along with all other CCM version 5.7 sp1 hotfixes created before January 2010, have been rolled up into one single hotfix.
The 5.7 sp1 Rollup of Hotfixes is available at the following link: KB41351

The original hotfix for this specific issue is no longer available and you must install the rollup.

After installing the hotfix:

Run the attached ConnectOnStartup.reg key on each client PC using Multimedia.  This will prevent the MCC plug-in from connecting upon launching Outlook.

Once the hotfix is installed and the key is added, the agent will logon to Multimedia using the following method:

  1. Select Agent Actions=>Employee Control=>Reconnect to the real-time server

  2. Enter your credentials and click OK


CCM version 5.7 SP1

Keywords: 39786

Rate this Article:


ConnectOnStartup.reg ConnectOnStartup.reg (344 GB, 730 views)

Add Your Comments

Name: *
Email Address:
Web Address:
Verification Code:

Last Modified:Friday, January 21, 2011
Last Modified By: kmiddlemiss
Article not rated yet.
Article has been viewed 2,912 times.