KB39939: No realtime stats generated when only licensed for Call...

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KB39939: No realtime stats generated when only licensed for Call Accounting - No data in CA reports


Article ID: 50989 - Last Review: November 24, 2010

PROBLEM

No real-time statistics are filed when a customer is licensed only for Call Accounting.



SYMPTOMS

If a customer is only licensed for Call Accounting and not Voice, no statistics are generated in real-time and Call Accounting reports have no data.  The Microsoft Message Queing (MSMQ) will not queue up any records.  If a manual data summarization is performed, then data will exist in reports.



CAUSE

This configuration of licenses was not being evaluated correctly by the Enterprise Service.



WORKAROUND

None.



RESOLUTION

This hotfix, along with all other CCM version 5.7 sp1 hotfixes created before January 2010, have been rolled up into one single hotfix.
The 5.7 sp1 Rollup of Hotfixes is available at the following link: KB41351

The original hotfix for this specific issue is no longer available and you must install the rollup.



APPLIES TO

CCM version 5.7 SP1

Keywords: 39939 realtime real time msmq stats ca call accounting no data current day



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Details
Last Modified:Friday, June 10, 2011
Last Modified By: jgraham
Type: HOTFIX
Rated 1 star based on 1 vote
Article has been viewed 4,282 times.
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