KB40154: 6160 ports configured as voice extensions in YSE are set...

Expand / Collapse
 

KB40154: 6160 ports configured as voice extensions in YSE are set to historical after Telephone System Synchronization


Article ID: 50994 - Last Review: January 15, 2013

PROBLEM

6160 ports that are configured as voice extensions in Yoursite Explorer are getting marked as historical during Telephone System Synchronization.



SYMPTOMS

IQ ports (extensions) cannot be viewed in the Contact Center Client extension state by position monitor.  If you view these extension in YSE, they will be marked as historical.  The Telephone System Synchronization will reset these extensions to historical during the nightly maintenance.



CAUSE

There is a separate table in 5.6-5.7 for ports and the Telephone System Synchronization recognizes this and tries to line things up correctly:  ports go in the port table and other extensions go in the extension table.



WORKAROUND

Turn off synchronization and manually configure the system the way you want it.



RESOLUTION

NOTE: This hotfix is NOT compatible with VWM trial sites.

This hotfix, along with all other CCM version 5.7 sp1 hotfixes created before January 2010, have been rolled up into one single hotfix.
The 5.7 sp1 Rollup of Hotfixes is available at the following link: KB41351

The original hotfix for this specific issue is no longer available and you must install the rollup.



APPLIES TO

CCM version 5.7 SP1

Keywords: 40154



Rate this Article:
     
Tags:

Add Your Comments


Name: *
Email Address:
Web Address:
Verification Code:
*
 

Details
Last Modified:Tuesday, January 15, 2013
Last Modified By: amontpetit
Type: HOTFIX
Article not rated yet.
Article has been viewed 2,767 times.
Options