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6.0 CCM/IQ Application and Service log folder locations

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6.0 CCM/IQ Application and Service log folder locations


Article ID: 51070 - Last Review: May 15, 2015

SUMMARY

This article contains the folder location (and filename) of each Contact Center Management, Intelligent Queue, and IVR service and application.



CLIENT LOGS

Windows XP/Server 2003 Client Logs

Application/Service Log Name
Contact Center Client C:\Documents and Settings\[Username]\My Documents\CCMLogs\ContactCenterClient.txt
Flexible Reporting C:\Documents and Settings\[Username]\My Documents\CCMLogs\prairieFyre.Reporting_LOG.txt
MiAudio Emulation [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Services\MiAudioEmulationServer\Logs\MiAudioService.log
Multimedia Outlook Plug-in C:\Documents and Settings\[Username]\Application Data\CyberAED\AEDPlugin.log
SalesForce Browser Connector [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Applications\SalesforceIntegration\browser_connector.log
SalesForce CTI Connector [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Applications\SalesforceIntegration\cti_connector.log
Updater Service [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Logs\UpdaterService.log
Workforce Scheduling (WFS) C:\Documents and Settings\[Username]\My Documents\CCMLogs\CCSClient.log
YourSite Explorer C:\Documents and Settings\[Username]\My Documents\CCMLogs\YSE.log

Windows Vista/7/Server 2008 Client Logs

Application/Service Log Name
Contact Center Client C:\Users\[Username]\Documents\CCMLogs\ContactCenterClient.txt
Flexible Reporting C:\Users\[Username]\Documents\CCMLogs\prairieFyre.Reporting_LOG.txt
MiAudio Emulation [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Services\MiAudioEmulationServer\Logs\MiAudioService.log
Multimedia Outlook Plug-in C:\Users\[Username]\AppData\Roaming\CyberAED\AEDPlugin.log
SalesForce Browser Connector [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Applications\SalesforceIntegration\browser_connector.log
SalesForce CTI Connector [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Applications\SalesforceIntegration\cti_connector.log
Updater Service [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Logs\UpdaterService.log
Workforce Scheduling (WFS) C:\Users\[Username]\Documents\CCMLogs\CCSClient.txt
YourSite Explorer C:\Users\[Username]\Documents\CCMLogs\YSE.txt


SERVER LOGS

Application/Service Log Name
.NET Enterprise Server [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.EnterpriseServerLog.txt
Auditor [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.Auditor.Server.txt
CCS Server (WFS) [InstallDir]\prairieFyre Software Inc\CCM\Logs\CCSServerLog.txt
Collector [InstallDir]\prairieFyre Software Inc\CCM\Logs\CollectorLog.txt
Collector MiTai Apps [InstallDir]\prairieFyre Software Inc\CCM\Logs\Mitel\prairieFyre.Services.Collector\Logs\MitaiApps.log
Config Service [InstallDir]\prairieFyre Software Inc\CCM\Logs\ConfigService.log
Configuration Wizard [InstallDir]\prairieFyre Software Inc\CCM\Logs\ConfigurationWizard_LOG.txt
Data Processor [InstallDir]\prairieFyre Software Inc\CCM\Logs\DataProcessor.log
Data Synchronization [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.DataSynchronizationService.log
Exchange Setup (On Exchange Server)   [InstallDir]\prairieFyre Software Inc\CCM\Logs\ExchangeDiagnostics.txt (or MCCExchangeSetup.txt)
Exchange Objects (On Exchange Server)   [InstallDir]\prairieFyre Software Inc\CCM\Services\ExchangeRouter\ExchangeRouter.txt (or MCCExchangeObjects.txt)
IQ Callback [InstallDir]\Mitel Networks\6160\Logs\CallbackEngine.txt
IQ Configuration Manager [InstallDir]\Mitel Networks\6160\Logs\6160IQConfigurationManagerLog.txt
IQ Maintenance [InstallDir]\Mitel Networks\6160\Logs\MaintenanceEngine.txt
IQ Messaging [InstallDir]\Mitel Networks\6160\Logs\MessagingEngine.txt
IQ Music [InstallDir]\Mitel Networks\6160\Logs\MusicEngine.txt
IQ Recording [InstallDir]\Mitel Networks\6160\Logs\RecordingEngine.txt
IQ UPiQ [InstallDir]\Mitel Networks\6160\Logs\UPiQEngine.txt
IVR Inbound (On IVR Server*)   [InstallDir]\prairieFyre Software Inc\CCM\Logs\IvrInboundService.txt
IVR Music (On IVR Server*)   [InstallDir]\prairieFyre Software Inc\CCM\Logs\IvrMusic.txt
IVR Outbound (On IVR Server*)   [InstallDir]\prairieFyre Software Inc\CCM\Logs\IvrOutbound.txt
IVR UPiQ (On IVR Server*)   [InstallDir]\prairieFyre Software Inc\CCM\Logs\IvrUpiqService.txt
Maintenance Alarm Dispatcher [InstallDir]\prairieFyre Software Inc\CCM\Logs\MaintenanceDispatcher.txt
MiTAI Proxy [InstallDir]\prairieFyre Software Inc\CCM\Logs\MiTAIProxyServerLog.txt
MiTAI Proxy MiTai Apps [InstallDir]\prairieFyre Software Inc\CCM\Logs\Mitel\prairieFyre.Services.MitaiProxyServer\Logs\MitaiApps.log
Reporting [InstallDir]\prairieFyre Software Inc\CCM\Logs\Reporting.log
Report Distribution [InstallDir]\prairieFyre Software Inc\CCM\Logs\Reporting - Distribution.log
Server Monitoring Agent [InstallDir]\prairieFyre Software Inc\CCM\Logs\ServerMonitoringAgent.txt
SQL Writer [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.SQLWriter.log
Support Packager [InstallDir]\prairieFyre Software Inc\CCM\Logs\SupportPackager.log
WatchDog [InstallDir]\prairieFyre Software Inc\CCM\Logs\WatchDogLogs.txt
Workforce Management [InstallDir]\prairieFyre Software Inc\CCM\Logs\WFMService.log

*IVR Services may be on the Enterprise Server, or a Remote Server.  The logs will exist on the server that controls the IVR Services for you.



APPLIES TO

CCM version 6.X

Keywords: ccm 6110 iq 6160 client server logs location folder file name logging ivr


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Details
Last Modified:Tuesday, May 12, 2015
Last Modified By: AndrewM
Type: INFO
Article not rated yet.
Article has been viewed 16,816 times.
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