| Hotfix |
Description |
| 36291 |
Hold items disappear on force forwards / draft folder not getting cleaned |
| 36810 |
Unable to load a CCC profile - Exception loading task AgentShiftTask |
| 38538 |
Enterprise error about CheckSQLDriveUsages |
| 38557 |
Index was out of range. Must be non-negative and less than the size of the collection WFS fatal error |
| 38576 |
WFS Forecast tool results in an Out Of Memory Exception |
| 38788 |
The SalesForce connector does not support hot desking agents |
| 38819 |
CCC Call Notes not working |
| 38826 |
Violation of PRIMARY KEY constraint 'PK_tblSubscriptions_1'. Cannot insert duplicate key in object 'dbo.tblSubscriptions'. error |
| 38917 |
Trunk Group Accounting Trace reports do not include call start time as secondary sort order |
| 38918 |
Collector log Error: DeleteSentData Exception when handle already sent data |
| 38966 |
AGP queries cause Queue Now monitor stats to drop |
| 39081 |
WFS breaks configured less than 15 minutes not scheduled correctly |
| 39107 |
WFS mass delete of schedule results in deleting all time events in all schedules |
| 39119 |
Agent join/leave group commands issued through Softphone/PhoneSetManager don't appear to work in non-resilient environment |
| 39141 |
Resizing Employee List in Adherence monitor causes "Object reference not set to an instance of an object" exception |
| 39145 |
WFS reports show all employees no matter what's selected in the reporter UI |
| 39213 |
Flexible report headers have static value instead of expression |
| 39214 |
WFS overtime configuration in YSE adds 1 hour to time when minutes greater than 30 |
| 39230 |
Realtime Client is not connected to the realtime server error after exiting |
| 39271 |
WFS Adherence Configuration Parameters not taking effect |
| 39321 |
Unable to change 'From' and 'To' times when modifying Calls Offered with Forecasting Tool |
| 39388 |
There was an error loading a monitor in the profile / Queue Now monitor will not display |
| 39457 |
Queue Performance by Period Chart monitor throws index out of range exception when clicking set alarms |
| 39528 |
SalesForce not displaying Cases when searching phone numbers with ( ) and - |
| 39605 |
Subscriber Billing by Extension reports not reporting costed calls |
| 39607 |
Exchange link is down network alarm after restarting MCC services |
| 39652 |
Collected info/digits not displaying in CCC toaster pop up |
| 39674 |
Starting WFS application results in Unhandled Exception Failed to enable constraints |
| 39718 |
Random inner exception errors occurring in CCC |
| 39760 |
Real Time Adherence Alarms not functioning after opening a CCC Profile |
| 39786 |
Starting Outlook 2003 with Out of Office Assistant turned on and MCC plug-in enabled, Outlook becomes unuseable |
| 39789 |
Cancel work timer does not work within CCC using ICC |
| 39815 |
Summarization fails after running Intertel import configuration tool |
| 39862 |
Call Accounting reports not respecting security device lists |
| 39885 |
Issues with Search, Filter, Sorting, and Moving items on YSE grid pages |
| 39939 |
No real-time stats generated when only licensed for Call Accounting - No data in CA reports |
| 39980 |
Error when setting CCC alarm in second Queue by Period monitor |
| 40154 |
6160 ports configured as voice extensions in YSE are set to historical after Telephone System Synchronization |
| 40155 |
Classification codes not credited correctly sometimes when call recording used |
| 40165 |
Setting make busy using PSM/Softphone during work timer removes ability to enter classification code |
| 40213 |
IVQ queued calls in real time monitor appear in wrong order |
| 40246 |
No Transferred Emails Received in Email Queue Performance report |
| 40259 |
Lifecycle reports not showing calls that go to voice mail |
| 40311 |
Multimedia outlook plug-in throws error 13 type mismatch |
| 40323 |
Employee name order in WFS reports not consistent with order in Voice reports |
| 40331 |
WFS Unable to set employee's Hours Available greater than 168 for Time off |
| 40350 |
Spell check function sometimes not invoked when "check spelling before sending" is enabled |
| 40376 |
Grouping employees by supervisor in WFS results in application error when making time bar edits |
| 40416 |
Screenpop, caller ID, or general business extension state monitors stop working after PBX connection disrupted |
| 40444 |
SalesForce doesn't reflect call being ended when Make Busy set during call transfer |
| 40446 |
chatform.asp does not show after hours acknowledgement configured for Queue |
| 40467 |
Multimedia agents sometimes stop receiving emails even though they are idle |
| 40504 |
Color alarms for Adherence Timebar monitors do not trigger for Jobs and Breaks |
| 40506 |
Employee / Group Billing Trace reports showing incorrect call rates |
| 40521 |
WFS Performing undo action then adding employee shift results in fatal error |
| 40523 |
Employee Group Time Out of Adherence report has last column formatted incorrectly |
| 40531 |
Account code reports not reporting accurately |
| 40537 |
Extension Division device types cannot be selected from security list menu |
| 40561 |
CCC Object reference error when updating Agent Shift Monitor with configuration change |
| 40600 |
Attendant Console Traffic by Period Report's Average Service Time calculation is incorrect |
| 40648 |
Selecting multiple Devices for configuring Alarms in Adherence monitors results in an error |
| 40657 |
Parsing errors generated from SMDR records after upgrading PBX to MCD 4.2 |
| 40663 |
Account codes for outbound calls are not being pegged at all |
| 40820 |
5.7 Intertel hotfix rollup |
| 40874 |
Cannot see Agent Name in Repository or move items between Queues via Outlook |
| 40950 |
SalesForce rollup hotfix |
| 40990 |
Unable to access IQ DNIS reports with Business Edition license |
| 41129 |
IVQ real time monitor becomes stale over time |
| 41172 |
Updating imported device names in CCMWeb fails when last names contain extraneous spaces |
| 41276 |
When Quick Audit enabled for Exchange Router, transferred emails do not re-route to agents |