Article ID: 51123 - Last Review: July 17, 2015
PROBLEM
You are unable to license a CCM or IQ server when there is no internet access available, or there is a network or firewall configuration which prevents access to http://www.prairieFyre.com:80
When running the Licensing Wizard in such circumstances, you will get the error “No License Servers are available.”
RESOLUTION
Perform an offline registration by providing a MiContact Center representative with the CCMv5.dlsc file from the server and having them manually sign the file.
- Locate the DLSC file
CCM 7.x and later, and CCM 6.x on 64-bit servers:
<Install Drive>\Program Files (x86)\prairieFyre Software Inc\CCM\CCMv5.dlsc
CCM 5.8, and CCM 6.x on 32-bit servers:
<Install Drive>\Program Files\prairieFyre Software Inc\CCM\CCMv5.dlsc
IQ location:
<Install Drive>\Program Files\Mitel Networks\6160\Utilities\License Client\IQ.dlsc
- If you are a Mitel partner, please open a web ticket and attach the file. If you are an end customer, please call MiContact Center Product Support at 1-613-599-0045.
- The Mitel Product Support representative will sign the file and send it back to you
NOTE: It is very important to provide the correct information to avoid license key mismatch issues
- Copy the file to the original folder and overwrite the existing file
APPLIES TO
CCM/IQ version 5.8 GA or later
Keywords: ccm 6110 iq 6160 license registration offline no internet no licensing servers available manual dlsc sign