How to configure Traffic Analysis

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How to configure Traffic Analysis


Article ID: 51127 - Last Review: October 20, 2016

ABOUT

Traffic Analysis is an optional application to Call Accounting and Contact Center Solutions. Traffic Analysis works in conjunction with the SX-2000 and 3300 ICP telephone systems.
In order to have summarized data for Traffic Analysis reports you must wait until the nightly maintenance routine runs the summary. The data for these reports is derived from the traffic stream. Traffic Analysis reports are not available in real-time.
For detailed information about traffic reports, refer to the Mitel Call Accounting Reports Guide. Traffic reports provide call statistics on DTMF receivers, route lists, route plans, routes, and trunks. You can create the following on-demand and scheduled traffic reports:

  •  Attendant Console Traffic by Period report
  •  Attendants Traffic by Period
  •  Attendant Group Traffic by Period
  •  DTMF Receiver Group Traffic by Period
  •  Route List Traffic by Period
  •  Route Plan Traffic by Period
  •  Route Traffic by Period
  •  Trunk Traffic by Period
  •  Trunk Busy Hour Traffic by Day of the Week
  •  Trunk and Trunk Group Traffic Usage by Day of the Week
  •  Trunk Group Outgoing Traffic by Period
  •  Trunk Group Outgoing Traffic Usage by Day of the Week
  •  Trunk Group Outgoing Busy Hour Traffic by Day of the Week


CONFIGURING TRAFFIC

Before you generate Traffic Analysis reports you must configure data collection for Traffic Analysis.
To configure data collection for Traffic Analysis

  1. Set up the telephone systems to collect traffic data
  2. Configure the media servers for traffic data collection



Setting up telephone systems to collect traffic data

You can collect traffic data from an SX-2000 telephone system using datasets or using FTP without datasets. You can collect traffic data from a 3300 ICP telephone system over TCP/IP.



Setting up the SX-2000 without datasets


NOTE: The SX-2000 is no longer supported as of Version 6.0 of MiContact Center.

Using FTP and VT100, you can collect traffic data from an SX-2000 telephone system without requiring datasets.
FTP traffic data collection consists of two parts.

  1. VT100 Transport Agent
    The VT100 Transport Agent logs in to the maintenance port of the SX-2000 and issues commands to transfer traffic data via FTP to a pre-configured server. This operation occurs every two hours.
  2. FTP data collection
    The FTP data collection then downloads the traffic data files from the FTP server to the Enterprise Server. This occurs during the summarize function.
The system works as follows:
  1. .Net Collector opens a VT100 connection to the SX-2000 and issues transfer commands
  2. SX-2000 sends traffic files to the pre-configured FTP server
  3. The Summarize process downloads, merges and files traffic data to the Enterprise Server from the FTP server.
    See Figure 12-1.

Figure 12-1 SX-2000 architecture without datasets




Setting up the 3300 ICP

You must specify traffic data options on the 3300 ICP Traffic Options Assignment form in order to collect traffic data and produce reports with the Traffic Analysis application.

The Traffic Options Assignment form is a form-driven method to obtain time-based traffic reports on telephone system usage. You can generate reports that cover attendant usage, channel utilization, system activity, data station usage, delay to dial tone, extension-to-extension calls, feature usage, and trunk use.

NOTE:

  • You can define up to six time slots.
  • If the start and stop time are blank while the time slot is active, an error message is displayed when the commit operation is attempted; in this case, the changes will not be committed.
  • No two traffic slot stops should be less than 5 minutes apart. This time is required for the system time to generate the previous report.
  • Making changes to the data in this form and recommitting interrupts a traffic report that is running.

Programming the Traffic Options Assignment form

To program the Traffic Options Assignment form
  1. Log onto the 3300 ICP telephone system.
  2. Browse to the Traffic Options Assignment form.
  3. Click Change.
  4. Configure the traffic options as described in Table 12-1.

Table 12-1 3300 ICP Traffic Options Assignment form

Option Value
Time Slot Active Select Yes to start a traffic session at the time specified in Start Time field and finish at the Stop Time field for each of up to six different slots. The report is resumed the next day at the same time. Select No to suspend the traffic report for the associated time slot. The traffic report will not run until Yes is entered and the form recommitted. Default is No. There can be no overlapping of ACTIVE time slots. Select: Yes
Start Time (-Hours, -Minutes) Select the time the traffic report is to start running. Default is blank. The start time must be assigned for active time slots; it can be blank for inactive time slots. If the start time equals the stop time then the time period is 24 hours. Select: 00:00
Stop Time (-Hours, -Minutes) Select the stop time for the report. If the session is to run for 24 hours, enter the same time as the start time. Default is Blank. The stop time must be assigned for active time slots; it can be blank for inactive time slots. If the start time equals the stop time then the time period is 24 hours. Select: 23:59
Period Length Select the length of time(15, 30, or 60 minutes) that data is to be collected for the session before a traffic report is formatted and output. Default is 60 minutes.
Select: 15
Usage Units Select the type of units (Erlangs or CCS) the report is to use. Default is Erlangs.
Select: Erlangs
Autoprint Select Yes to spool the traffic report to the printer assigned to this function in the Application Logical Port Assignment form. Default is No. We will be using the LPR1 Port 1754 to output traffic.
Select: Yes
Maximum Number of Traffic Files Enter the maximum number of traffic reports to be stored in disk. Default is 10.
Select: 10
Sections to include in Traffic Report Select Yes to enable the collection of data for each resource group to be included in the traffic report. The default is No.
Route Plans Yes
Route Lists Yes
Routes Yes
Trunk Groups Yes
Trunks Yes
Links No
Group of Links No
Channels No
DTMF Receivers Yes
Data Tranceivers No
Modem Groups No
Data Station Groups No
Attendant Groups Yes
Attendant Consoles Yes
Attendants Yes

Assigning a port
You must assign a port to the 3300 ICP to output traffic data.
To enable traffic data output

  1. Log on to the 3300 ICP telephone system.
  2. Browse to Application Logical Port Assignment.
  3. Select Traffic Report Port.
  4. Click Change.
  5. Under Port Physical Name, type LPR1.
  6. Click Save.


Verifying traffic output
Before you configure traffic collection settings for the 3300 ICP, verify traffic data is being output through port 1754.
To verify traffic is being output through port 1754.
  1. Click Start=>Programs=>Accessories=>Communication=>Hyperterminal.
  2. After Name, type Traffic.
  3. Click OK.
  4. After Host address, type the IP address of the 3300 ICP
  5. After Port number, type 1754.
  6. After Connect using, select TCP/IP.
  7. Click OK.
  8. Wait the interval time you selected in the Traffic Options Assignment, for example 15, 30 or 60 minutes. The traffic should then output to your screen.
  9. After the output is complete, you can disconnect and close the hyper terminal window.



Configuring media servers

To verify the traffic collection for the 3300 ICP

  1.  Open the YourSite Explorer
  2.  Using an administrative user name and password, log on.
  3.  Click Media Servers, on the left.
  4.  Select the media server you wish to enable traffic reporting on.
  5.  Click the Data Collection tab.
  6.  Verify the Traffic Analysis check box is selected and the port is 1754.
  7.  Wait 15 minutes for the first interval to complete.
  8.  On the Enterprise Server, browse to [InstallDir]\CCM\DataDirectory\Node_0X.  This is the directory of the media server for which you configured traffic options.  NOTE: If you are uncertain which Node folder to check, check the media server in YourSite Explorer for it's Node ID.  You should see a new file with the following naming convention, TYYYYMMDD.txt. For example, T20110127.txt, where YYYY is the year, MM is the month, and DD is the day.
  9.  Double-click the file to open it and view the traffic data.


APPLIES TO

CCM Versions 5.8 and newer

Keywords: configure configuring traffic analysis



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Last Modified:Thursday, October 20, 2016
Last Modified By: AndrewMontpetit
Type: HOWTO
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