Supported MiVoice Business (MCD) releases by MiCC Version

Expand / Collapse
 

Supported MiVoice Business (MCD) releases by MiCC Version


Article ID: 51183 - Last Review: April 23, 2019

INFORMATION

NOTE: This table is filled out in line with the Detailed Release Notes for each MiContact Cnter Business version.  As new versions of the MCD software are released, quality assurance continues to test.  For the most up to date compatibility information always check the Compatibility Matrix found on www.mitel.com under Connect.

Below is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version.  Using an unsupported MiVoice Business version can result in performance, reporting, or synchronization errors.  We do not test against unsupported MiVB releases, and do not support them.

Software Version Supported MiVB (3300 ICP) Release for Synchronization
CCM and IQ 5.3 GA Rev 7 - Rev 9
CCM and IQ 5.4 GA Rev 7 - Rev 9
CCM and IQ 5.5 GA Rev 8 - Rev 9
CCM and IQ 5.5 SP3 Rev 8 - MCD 4.0 (With the installation of KB27061)
CCM and IQ 5.6 GA Rev 8 - MCD 4.0
CCM and IQ 5.7 GA Rev 8 - MCD 4.0
CCM and IQ 5.7 SP1 Rev 8 - MCD 4.2 (with Hotfix Rollup KB41351)
CCM and IQ 5.8 GA Rev 8 - MCD 4.2
CCM and IQ 5.8.0.7 Rev 8 - MCD 4.0 SP3, MCD 4.2, MCD 5.0 (base version only)
CCM 6.0.0.0 and IQ 5.8.0.9 MCD 4.0 SP4, and MCD 5.0 through MCD 5.0 SP1
CCM 6.0.1.0 and IQ 5.8.0.9 MCD 4.0 SP4, and MCD 5.0 through MCD 5.0 SP2 PR1
CCM 6.0.1.1 and IQ 5.8.0.9 MCD 4.0 SP4, and MCD 5.0 through MCD 5.0 SP2 PR2
CCM 6.0.2.0 and IQ 5.8.0.9 MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, and MCD 6.0
CCM 6.0.2.1 and IQ 5.8.0.9 MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, and MCD 6.0
CCM 6.0.2.2 and IQ 5.8.0.9 MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0, and MCD 6.0 SP1
CCM 6.0.2.3 and IQ 5.8.0.9 MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP2
CCM 6.0.3.0 and IQ 5.8.0.9 MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1
CCM 7.0.0.0 and IQ 5.8.0.9 MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1
CCM 7.0.1.0 and IQ 5.8.0.9 MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1
MiCC 7.1.0.0
MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1
MiCC 7.1.0.1 MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1
MiCC 7.1.1.0 MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1
MiCC 7.1.1.1  MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1 
MiCC 7.1.2.0 MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, and MCD 7.1*
MiCC 7.1.2.1 MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, and MCD 7.1*
MiCC 7.1.3.0 MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, and MCD 7.1*
MiCC 7.1.3.1 MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2
MiCC 7.1.3.3 MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, MCD 8.0, MCD 8.0 SP1, and MCD 8.0 SP2
MiCC 8.0.0.0 MCD 6.0 SP3 (12.0.3.24 only), MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, and MCD 7.2
MiCC 8.0.1.0 MCD 6.0 SP3 (12.0.3.24 or newer)**, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, MCD 8.0, MCD 8.0 SP1, and MCD 8.0 SP2
MiCC 8.1.0.0 MCD 6.0 SP3 (12.0.3.24 or newer)**, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, and MCD 8.0
MiCC 8.1.1.0 MCD 6.0 SP3 (12.0.3.24 or newer)**, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, and MCD 8.0
MiCC 8.1.2.0 MCD 6.0 SP3 (12.0.3.24 or newer)**, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, MCD 8.0, MCD 8.0 SP1, and MCD 8.0 SP2
MiCC 8.1.3.0 MCD 6.0 SP3 (12.0.3.24 or newer)**, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, MCD 8.0, MCD 8.0 SP1, and MCD 8.0 SP2
MiCC 8.1.4.0 MCD 6.0 SP3 (12.0.3.24 or newer)**, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, MCD 8.0, MCD 8.0 SP1, and MCD 8.0 SP2
MiCC 9.0.0.0 MCD 7.0 SP1 PR2, MCD 7.1*, MCD 7.2 through MCD 7.2 SP1, MCD 8.0through MCD 8.0 SP3
MiCC 9.0.1.0 MCD 7.0 SP1 PR2, MCD 7.1*, MCD 7.2 through MCD 7.2 SP1, MCD 8.0through MCD 8.0 SP3, MiVB 9.0
MiCC 9.0.2.0 MCD 7.0 SP1 PR2, MCD 7.1*, MCD 7.2 through MCD 7.2 SP1, MCD 8.0through MCD 8.0 SP3, MiVB 9.0
MiCC 9.1.0.0 MCD 7.2 SP1, 8.0 SP3, 9.0, and 9.0 SP1
MiCC 9.1.1.0 MCD 7.2 SP1, 8.0 SP3, 9.0, and 9.0 SP1

*MCD 7.1 PR1 is not compatible with MiCC CCM (see http://micc.mitel.com/kb/KnowledgebaseArticle52315.aspx).  We have corrected this in MCD 7.1 PR2 and newer.
** MCD 12.0.3.24 is a patch load.  In order to download this load you will need to contact MiVoice Business support.

You can lookup the MCD version by build number here:  KB51645

NOTE: As of Version 7.1.0.0 we no longer support interfacing with an Intelligent Queue (IQ) server.

Keywords:  3300 ICP synchronization supported releases PBX Firmware MCD



Rate this Article:
     

Add Your Comments


Name: *
Email Address:
Web Address:
Verification Code:
*
 

Details
Last Modified:Tuesday, April 23, 2019
Last Modified By: montpetit.a
Type: INFO
Rated 4 stars based on 5 votes.
Article has been viewed 40,745 times.
Options