5.7 SP1 Fix Pack 2

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5.7 SP1 Fix Pack 2

Article ID: ; 51212 - Last Review: May 16, 2011

This is the list of all items for 5.7 SP1 Fix Pack 2, released on , May 16 2011. For more information, you can visit Mitel Online to download our Detailed Release Notes for this release.

    Product areas improved in this release

    Due to export regulations, direct links to the hotfix associated with this Knowledge Base article is no longer provided through prairieFyre Software's Knowledge Base and FTP server. Instead, you will have to login to www.mitel.com using your Mitel OnLine credentials to gain access to downloads.

    1. Using a web browser browse to http://www.mitel.com.
    2. Click Login.
    3. Type your MOL User ID and Password and click Log in.
    4. Under Support click Software Downloads.
    5. To download
      • A Contact Center Enterprise Edition hotfix, click Contact Center Enterprise Edition=>Contact Center Enterprise Edition Software Download and after Download the Mitel Networks Contact Center Enterprise Edition, click CCEE_FullRelease.
      • A Contact Center Business Edition hotfix, click Contact Center Business Edition=>Contact Center Business Edition Software Download and after Download the Mitel Networks Contact Center Business Edition, click CCBE_FullRelease.
      • A Call Accounting hotfix, click Call Accounting=>Call Accounting Software Download and after Download the Mitel Networks Call Accounting, click CA_FullRelease.
      The Download Center opens.
    6. Click Installing Contact Center Solutions and Call Accounting hotfixes.
    7. In the list of available hotfixes, identify the hotfix you require using the number of this Knowledge Base article, and click the associated Web Download or FTP Download link.

    WARNING: Installing the hotfix will Stop and Start ALL prairieFyre services.
    It is recommended to install the hotfix outside of regular business hours to avoid any potential service affecting issues.

    **NOTE** : Before installing this Fix Pack, you will need to ensure that Service Pack 1 and KB41351 is installed. To verify both are installed, click on Start -> Run, type in regedit -> Click OK. In the Registry Editor, under the HKEY_LOCAL_MACHINE\Software\PrairieFyre Software Inc\CCM\Hotfixes, you will see the list of hotfixes installed. Verify that KB41351 is part of the list. Then, under Common, ensure that the Service Pack is set to 1;


    CCM version 5.7 SP1 w/KB41351

    Keywords : 42562 46764 47002 47020 47021 47099 47542 47648 46803 46886

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Last Modified:Tuesday, October 14, 2014
Last Modified By: AndrewM
Rated 1 star based on 1 vote
Article has been viewed 9,348 times.