PROBLEM

After an upgrade to 5.8, a logged in Supervisor on a client system is seeing the Enterprise Server and all media server offline.

SYMPTOMS

In the Contact Center Client Network Monitor, you will see these messages;

RESOLUTION

It has been identified that the cached information could be problematic on some clients. In order to resolve this, please follow the steps below;

1. Close Contact Center Client, if it's currently running.
   
2. Launch the Registry Editor (Start > Run > regedit).
3. Browse to "HKEY_LOCAL_MACHINE\SOFTWARE\prairieFyre Software Inc\DSCache".
4. There will be a key called "Directory" - This will point you to the directory where the client cache is.
5. Browse to that directory and move the files to a backup location.
6. Launch Contact Center Client and open the Network Monitor to see the right information.

APPLIES TO

CCM 5.8