CCC - Enterprise / Media Server appears offline after upgrade

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CCC - Enterprise / Media Server appears offline after upgrade


Article ID: 51267 - Last Review: August 8, 2011

PROBLEM

After an upgrade to 5.8, a logged in Supervisor on a client system is seeing the Enterprise Server and all media server offline.


SYMPTOMS

In the Contact Center Client Network Monitor, you will see these messages;



RESOLUTION

It has been identified that the cached information could be problematic on some clients. In order to resolve this, please follow the steps below;

  1. Close Contact Center Client, if it's currently running.
  2. Launch the Registry Editor (Start > Run > regedit).
  3. Browse to "HKEY_LOCAL_MACHINE\SOFTWARE\prairieFyre Software Inc\DSCache".
  4. There will be a key called "Directory" - This will point you to the directory where the client cache is.
  5. Browse to that directory and move the files to a backup location.
  6. Launch Contact Center Client and open the Network Monitor to see the right information.


APPLIES TO

CCM 5.8

Keywords:  CCC Network Monitor Enterprise Server Media offline



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Details
Last Modified:Tuesday, August 09, 2011
Last Modified By: kmiddlemiss
Type: HOWTO
Rated 1 star based on 1 vote
Article has been viewed 4,602 times.
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