ALM0009 - Mitai Congestion Errors

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ALM0009 - Mitai Congestion Errors


Article ID: 51351 - Last Review: November 8, 2018

DESCRIPTION

This alarm is triggered when the collector service detects Mitai Congestion Errors coming from the PBX.

You can adjust the threshholds for Minor, Major, and Critical alarms.  When doing so, the number chosen is the number of MiTAI Congestion Errors reported before that threshold triggers.


SEVERITY

Minor/Major/Critical thresholds are configured in YourSite Explorer.


IMPACT

Congestion errors indicate a MiTAI communication problem between the MiCC server and the MiVB.  This could cause ICC commands or API commands to fail.


TROUBLESHOOTING STEPS

Mitel has put a lot of work into recovering from Mitai congestion errors, but if your business is impacted by this, it would be best to obtain a client side support package, a server side support package and contact support for investigation. 



APPLIES TO

CCM 

Keywords: ALM0009


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Details
Last Modified:Thursday, November 08, 2018
Last Modified By: montpetit.a
Type: ERRMSG
Rated 1 star based on 1 vote
Article has been viewed 3,475 times.
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