ALM0039 - IVR Calls Forwarded

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ALM0039 - IVR Calls Forwarded


Article ID: 51383 - Last Review: November 8, 2018

DESCRIPTION

This alarm indicates that calls are being forwarded and not hitting the VWM ports.

SEVERITY

Minor

IMPACT

The calls are being forwarded and not getting to the VWM ports. They will not reach the callflow.

TROUBLESHOOTING STEPS

The Class of Service mapped to that Media Server has call forwarding on. In order to resolve the issue, please disable the Call forwarding option of the Class of Service that you are using for the affected ports.



APPLIES TO

CCM 

Keywords: ALM0039


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Details
Last Modified:Thursday, November 08, 2018
Last Modified By: montpetit.a
Type: ERRMSG
Article not rated yet.
Article has been viewed 3,879 times.
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