PROBLEM

Unable to access all elements within the IQ Web GUI when IQ 5.8.0.6 is co-located with CCM 6.0 on a 32bit server. Specifically, the secondary or tertiary tabs (like default action tab for the callflow) do not respond.

CAUSE

The Intelligent Queue web GUI requires .NET 2.0 as the base .NET level and installing CCM on the same server as IQ causes the Default Website to be upgraded to .NET 4.0.

RESOLUTION

The Default Web Site must be set to ASP.NET 2.0.50727 and then all CCMWeb related virtual directories set back to ASP.NET 4.0

The ASP.NET settings for the IIS Virtual Directories must be set to a compatible version of .NET for the product in question.

CCMWeb Virtual Directories all reside in c:\program Files\prairieFyre Software Inc\CCM\Websites and the following virtual directories must be changed from ASP.NET 2.0.50727 to ASP.NET 4.0.30319

CCMWeb
CallbackWeb
EmployeePortal
EnterpriseServicesWeb
WebChat * (only present if MCC Webchat is installed)

Intelligent Queue virtual directories all reside in c:\program  files\Mitel Networks\6160 and the following virtual directories will inherit ASP.NET 2.0.50727 attributes when the Default Website is changed to ASP.NET 2.0.50727:

                6160
                6160Callbacks
                6160Recordings
                6160VBDotNetWebCallbackExample
                IQEnterpriseServicesWeb
                IQMessages

For more information on managing IIS Virtual directories, please consult your IIS System Administrator or alternatively you can find additional assistance on Microsoft’s support website at http://support.microsoft.com 

APPLIES TO

5.8 FP8
6.0 GA