6.0 - Mitai Link is down after new installation

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6.0 - Mitai Link is down after new installation


Article ID: 51423 - Last Review: January 17, 2011

PROBLEM

After a new installation of CCM 6.0, a "Mitai Link is down" error message appears in the Contact Center Client's Network Monitor.

SYMPTOMS

In the Collector log, this error will appear;

Error     2/17/2012 2:41:06 PM     prairieFyre.MiTAI.MiTAIEngineLib.Commands.MitaiCommand   ConnectPbxCommand on MitaiPbxConnection (Node 1 @ 172.16.0.2): Unable to load DLL 'PF_MiTAI_Connector.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)    at prairieFyre.MiTAI.Interop.MiTAIBase.PF_MiTAICreate(UInt32& hPBX)
   at prairieFyre.MiTAI.Interop.PrairieFyreMitaiAdaptor.PF_MiTAICreate(UInt32& hPBX)
   at prairieFyre.MiTAI.MiTAIEngineLib.MitaiPbxConnection.Connect()
   at prairieFyre.MiTAI.MiTAIEngineLib.Commands.ConnectPbxCommand.ExecuteInternal()
   at prairieFyre.MiTAI.MiTAIEngineLib.Commands.MitaiCommand.Execute()

CAUSE

The Visual C  redistributable 2010 package was not installed.

RESOLUTION

Install the required update. You can find the download from the Microsoft website here for 32-bit operating systems or here for 64-bit operating systems.

NOTE: It is VERY important NOT to install the Visual C 2010 SP1 redistributable package as it will prevent MiTAI and MiAudio (on client machines) from loading.



APPLIES TO

CCM 6.0 

Keywords: MiTAI link is down PF_MiTAI_Connector



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Details
Last Modified:Friday, February 17, 2012
Last Modified By: kmiddlemiss
Type: ERRMSG
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