INFORMATION

If you are setting up a Data Provider, and you choose to use an Excel Worksheet, you need to specify the location of the workbook. 

The location must be entered as a UNC path, not a local path.

The syntax for a UNC path is \\ComputerName\SharedFolder\Resource

The IVR folder in <systemdrive>\program files\prairirefyre software inc\ccm is setup to be shared during install and called ivrdirectory, and it can be used or a new one created.

An example of the format of the syntax would be \\IVRMACHINE\IVRDIRECTORY\WORKSHEET.xls

You must ensure that the remote IVR server has read/write permissions to the UNC path in order to use the objects contained there.

APPLIES TO

6.0 GA
IVR/WWM