KB62877 - 6.0 IVR Hotfix

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KB62877 - 6.0 IVR Hotfix

Article ID: 51443 - Last Review: September 20, 2012

** NOTE: This hotfix is included in our latest release, 6.0 Service Pack 1. Click here to view the article and instructions on where to download it. If you require this hotfix without upgrading to the current fix pack/service pack, please contact Customer Support for assistance. **

This is the list of all items for KB62877 for 6.0 Fix Pack 1, released on Thursday, March 22, 2012. This hotfix is mandatory for any site running IVR/VWM. KB62877 contains all of the fixes found in KB61012.

    Product areas improved in this release

Due to export regulations, direct links to the hotfix associated with this Knowledge Base article is no longer provided through prairieFyre Software's Knowledge Base and FTP server. Instead, you will have to login to www.mitel.com using your Mitel OnLine credentials to gain access to downloads.

  1. Using a web browser browse to http://www.mitel.com.
  2. Click Login.
  3. Type your MOL User ID and Password and click Log in.
  4. Under Support click Software Downloads.
  5. To download
    • A Contact Center Enterprise Edition hotfix, click Contact Center Enterprise Edition=>Contact Center Enterprise Edition Software Download and after Download the Mitel Networks Contact Center Enterprise Edition, click CCEE_FullRelease.
    • A Contact Center Business Edition hotfix, click Contact Center Business Edition=>Contact Center Business Edition Software Download and after Download the Mitel Networks Contact Center Business Edition, click CCBE_FullRelease.
    • A Call Accounting hotfix, click Call Accounting=>Call Accounting Software Download and after Download the Mitel Networks Call Accounting, click CA_FullRelease.
    The Download Center opens.
  6. Click Installing Contact Center Solutions and Call Accounting hotfixes.
  7. In the list of available hotfixes, identify the hotfix you require using the number of this Knowledge Base article, and click the associated Web Download or FTP Download link.

WARNING: Installing the hotfix will Stop and Start ALL prairieFyre services.
It is recommended to install the hotfix outside of regular business hours to avoid any potential service affecting issues.


CCM version 6.0 Fix Pack 1

Keywords : 63282 64586 63280 63279 63278 63277 64897 64899 64903 64933 66092 63269 63268 63267 61666 62877

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Last Modified:Thursday, September 20, 2012
Last Modified By: kmiddlemiss
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