PROBLEM

A single routing plan hangs up on the caller every attempt where a matched condition should continue to route the call. 

SYMPTOMS

If you track the call through the MessageEngine logfile you will find it match a condition, then  PROCCESSING Call Event.  It will then be followed by something similar to:

Warning: 11/9/2011 8:10:33 PM   [1031] - s<ActionBlindTransfer> () Node has timed out. [Timeout: 10000ms] [Diff: 10110ms] (Node - TimeoutExpired)
Warning: 11/9/2011 8:10:33 PM   [1031] - t<ActionHangup>: s(<null>) f(<null>) t(<null>)    (Callflow - set_CurrentNode)
Warning: 11/9/2011 8:10:33 PM   [1031] - Port status changed [ANSWER] --> [HANGUP].     (Port - UpdateStatus)

CAUSE

There is a registry key under HKEY_LOCAL_MACHINE\Software\Mitel networks\6160\Features called IgnoreNewCallOnOriginalPBX whos default value is null.  This key needs to have a value to function properly

WORKAROUND

RESOLUTION

Issue resolved in Fix Pack 8 

APPLIES TO

5.8