IQ 5.8 - Single routing plan hanging up unexpectedly in callflow

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IQ 5.8 - Single routing plan hanging up unexpectedly in callflow


Article ID: 51462 - Last Review: , April 10th, 2012

PROBLEM

A single routing plan hangs up on the caller every attempt where a matched condition should continue to route the call. 



SYMPTOMS

If you track the call through the MessageEngine logfile you will find it match a condition, then  PROCCESSING Call Event.  It will then be followed by something similar to:

Warning: 11/9/2011 8:10:33 PM   [1031] - s<ActionBlindTransfer> () Node has timed out. [Timeout: 10000ms] [Diff: 10110ms] (Node - TimeoutExpired)
Warning: 11/9/2011 8:10:33 PM   [1031] - t<ActionHangup>: s(<null>) f(<null>) t(<null>)    (Callflow - set_CurrentNode)
Warning: 11/9/2011 8:10:33 PM   [1031] - Port status changed [ANSWER] --> [HANGUP].     (Port - UpdateStatus)


CAUSE

There is a registry key under HKEY_LOCAL_MACHINE\Software\Mitel networks\6160\Features called IgnoreNewCallOnOriginalPBX whos default value is null.  This key needs to have a value to function properly


WORKAROUND

1. Open the registry and locate HKEY_LOCAL_MACHINE\Software\Mitel networks\6160\Features
2. Right click on IgnoreNewCallOnOriginalPBX and choose Modify
3. Enter a value of 0


RESOLUTION

Issue resolved in Fix Pack 8 



APPLIES TO

5.8

Keywords: IQ Hangup Callflow 5.8 Registry



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Details
Last Modified:Tuesday, April 10, 2012
Last Modified By: amontpetit
Type: FIX
Rated 5 stars based on 1 vote
Article has been viewed 4,255 times.
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