System stuck in simulation mode

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System stuck in simulation mode


Article ID: 51468 - Last Review: , April 11th, 2012

PROBLEM

CCM shows media server set to simulation mode, cannot uncheck setting 



SYMPTOMS

CCC reports no SMDR, ACD, and MiTAI streams.  Collector logs indicate that the system is running in simulation mode.  In CCMWeb box to uncheck simulation mode is greyed out.



CAUSE

YSE had been set to simulation mode and become stuck.

RESOLUTION

1. In YSE, go to Medis Server => Data Collection
2. On left, click the Simulation section (even if already on it) and Save
4. On left change to TCP section, confirm settings and Save
3. Restart the .NET ENterprise Server, Collector, and Configuration services

Media Server should be back to normal operation mode now.



APPLIES TO

CCM 5.8 

Keywords: Simulation stuck 5.8 YSE



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Details
Last Modified:Wednesday, April 11, 2012
Last Modified By: amontpetit
Type: FIX
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