INFORMATION

In order to delete a shared profile in Contact Center Client:

First ensure that you are logging into Contact Center Client with a user who's security role May manage the appearance of real-time monitors for all users (shared profile).  You can verify this by viewing the security role in Contact Center Management (CCMWeb) under YourSite => Security => Security Roles.  This option must be enabled under the Advanced tab.

1. Load the Contact Center Client
2. In the Contact Center Client go to File => Open
3. Right-click the shared profile and choose Delete

APPLIES TO

CCC all versions