ALM0061 - SMDR External

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ALM0061 - SMDR External


Article ID: 51507 - Last Review: April 30th, 2012

DESCRIPTION

SMDR External is set to "No" in the Class Of Service (COS) on the PBX. 



SEVERITY

Minor 



IMPACT 

This option needs to be set to "Yes" for accurate reporting.  With it set incorrectly some SMDR records will be skipped when reporting.



TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left click on System Properties => System Feature Settings => Class of Service Options.
3. Click the Class of Service that threw the alarm, and click the Change button at the top.
4. Scroll down to SMDR and set SMDR External to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms.  Select the alarm in question and click the Snooze button. 

 

APPLIES TO

CCM 6.0 SP1 

Keywords: SMDR External ALM0061



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Details
Last Modified:Tuesday, September 18, 2012
Last Modified By: amontpetit
Type: ERRMSG
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