ALM0064 - ACD 2000 - Auto Logout Last Agent On No Answer

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ALM0064 - ACD 2000 - Auto Logout Last Agent On No Answer


Article ID: 51510 - Last Review: April 30th, 2012

DESCRIPTION

ACD 2000 - Auto Logout Last Agent On No Answer is set to "No" on the PBX. 



SEVERITY

Minor 



IMPACT

If you select “Yes” for this option, when the last call is requeued and the agent is logged out, the path becomes unavailable.  If you select “No” for this option, the last agent will continue to get the same call repeatedly, resulting in a poor customer experience.


TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left click on System Properties => System Feature Settings => System Options.
3. Click Change.
4.
Set ACD-Auto Logout Last Agent On No Answer to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms.  Select the alarm in question and click the Snooze button. 

 

APPLIES TO

CCM 6.0 SP1 

Keywords: Auto Logout ACD No Answer ALM0064



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Details
Last Modified:Tuesday, September 18, 2012
Last Modified By: amontpetit
Type: ERRMSG
Article not rated yet.
Article has been viewed 8,659 times.
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