ALM0067 - Extended Digit Length

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ALM0067 - Extended Digit Length


Article ID: 51514 - Last Review: May 1st, 2012

DESCRIPTION

Extended Digit Length is not enabled on the PBX.

Select "Yes" if you want the Called, Calling, and Third Party fields to allow space for 7-digit extension numbers and the Duration of Call field to allow space for up to 10,000 hours (9999 hours, 59 minutes, 59 seconds). 


SEVERITY

Minor 



IMPACT

This setting is required for accurate reporting of devices and durations.


TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Extended Digit Length to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms.  Select the alarm in question and click the Snooze button.


APPLIES TO

CCM 6.0 SP1 

Keywords: SMDR Extended Digit Length ALM0067



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Details
Last Modified:Tuesday, September 18, 2012
Last Modified By: amontpetit
Type: ERRMSG
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