DESCRIPTION

Extended Digit Length is not enabled on the PBX.

Select "Yes" if you want the Called, Calling, and Third Party fields to allow space for 7-digit extension numbers and the Duration of Call field to allow space for up to 10,000 hours (9999 hours, 59 minutes, 59 seconds). 

SEVERITY

Minor 

IMPACT

This setting is required for accurate reporting of devices and durations.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Extended Digit Length to Yes.
5. Click Save.

APPLIES TO

CCM 6.0 SP1