ALM0069 - Network Format

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ALM0069 - Network Format


Article ID: 51516 - Last Review: May 1st, 2012

DESCRIPTION

Network Format is set to "No" on the PBX.

Select "Yes" to allow the recording of the originating line's identity in the Digits Dialed field. 



SEVERITY

Minor 



IMPACT

This is required in a Network ACD environment. If your configuration includes queuing gateways and agent gateways, setting this option to "No" will result in all agent's calls showing as non-ACD.
 



TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Network Format to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms.  Select the alarm in question and click the Snooze button.


APPLIES TO

6.0 SP1 

Keywords: Network Format ALM0069



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Details
Last Modified:Tuesday, September 18, 2012
Last Modified By: amontpetit
Type: ERRMSG
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