ALM0089 - Path Reporting for Internal ACD2 Calls

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ALM0089 - Path Reporting for Internal ACD2 Calls


Article ID: 51536 - Last Review: May 10th, 2012

DESCRIPTION

Path Reporting for Internal ACD2 Calls is set to "No" on the PBX.

Select "Yes" if Path Reporting for Internal ACD2 Calls is to be included in SMDR reports. 

SEVERITY

Minor 



IMPACT

This option must be set to "Yes" for accurate reporting of calls made into a path internally. 



TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Path Reporting for Internal ACD2 Calls to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms.  Select the alarm in question and click the Snooze button.


APPLIES TO

CCM 6.0 SP1 

Keywords: Internal ACD2 Calls ALM0089



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Details
Last Modified:Tuesday, September 18, 2012
Last Modified By: amontpetit
Type: ERRMSG
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