Article ID: 51536 - Last Review: May 10th, 2012
DESCRIPTION
Path Reporting for Internal ACD2 Calls is set to "No" on the PBX.
Select "Yes" if Path Reporting for Internal ACD2 Calls is to be included in SMDR reports.
SEVERITY
Minor
IMPACT
This option must be set to "Yes" for accurate reporting of calls made into a path internally.
TROUBLESHOOTING STEPS
1. Open the 3300 ESM.
2. On the left click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Path Reporting for Internal ACD2 Calls to Yes.
5. Click Save.
NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.
APPLIES TO
CCM 6.0 SP1
Keywords: Internal ACD2 Calls ALM0089