ALM0090 - Enable Agent Group Events

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ALM0090 - Enable Agent Group Events


Article ID: 51537 - Last Review: May 10th, 2012

DESCRIPTION

Group Real Time Events Enabled is set to "No" on the PBX for an Agent Group.

Select "Yes" to generate real-time statistics for the path. The statistics are sent to an RS-232 port.

SEVERITY

Minor 



IMPACT

This option needs to be set to "Yes" to enable accurate real-time queue reporting. 



TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left click on Users and Devices => ACD => ACD Agent Skill Groups.
3. Select the Agent Group you need to modify.
4. Click Change.
5. Set Group Real Time Events Enabled to Yes.
6. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms.  Select the alarm in question and click the Snooze button.


APPLIES TO

CCM 6.0 SP1 

Keywords: Enable Agent Group Events ALM0090



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Details
Last Modified:Tuesday, September 18, 2012
Last Modified By: amontpetit
Type: ERRMSG
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