ALM0091 - Path Real Time Events Enabled

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ALM0091 - Path Real Time Events Enabled


Article ID: 51538 - Last Review: May 10th, 2012

DESCRIPTION

Path Real Time Events Enabled is set to "No" on the PBX for a Path.

Select “Yes” to generate real-time statistics for the path. The statistics are then sent out to an RS-232 port.

SEVERITY

Minor 



IMPACT

This option must be set to "Yes" to enable accurate real-time path reporting. 



TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on Users and Devices => ACD => ACD Paths.
3. Select the Path you need to modify.
4. Click Change.
5. Set Path Real Time Events Enabled to Yes.
6. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms.  Select the alarm in question and click the Snooze button.


APPLIES TO

CCM 6.0 SP1 

Keywords: Path Real Time Reporting Enabled ALM0091



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Details
Last Modified:Tuesday, September 18, 2012
Last Modified By: amontpetit
Type: ERRMSG
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Article has been viewed 72,983 times.
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