ALM0049 - Listener Offline

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ALM0049 - Listener Offline


Article ID: 51542 - Last Review: August 26, 2016

DESCRIPTION

This alarm indicates that a prairieFyre SIP Listener service on a front end server has stopped running or has lost connection to the Enterprise Router. 



SEVERITY

Major 



IMPACT

Screen pop, ANI DNIS routing, queue resiliency will not function.

TROUBLESHOOTING STEPS

1. Determine how many front end servers are being used.
2. Locate the front end servers.
3. On each server go to Start => Run and type services.msc then hit Enter
4. Verify the prairieFyre SIP Listener service is running
5. Verify the server has a connection to the network.
 



APPLIES TO

CCM 6.1 

Keywords: Listener Offline



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Details
Last Modified:Friday, August 26, 2016
Last Modified By: AndrewMontpetit
Type: ERRMSG
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Article has been viewed 4,479 times.
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