KB68865 - VWM Redundancy Enhancements

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KB68865 - VWM Redundancy Enhancements


Article ID: 51554 - Last Review: May 23rd, 2012

INFORMATION 

** NOTE: This hotfix is included in our latest release, 6.0 Fix Pack 4. Click here to view the article and instructions on where to download it. If you require this hotfix without upgrading to the current fix pack/service pack, please contact Customer Support for assistance **

Hot Fix 68865 includes a number of defect fixes related to IVR Routing redundancy as well as addressing general customer reported issues.

NOTE:  All IVR routing customers must install KB68865. KB68865 must be installed on top of Version 6.0 Fix Pack 3.

 

    Product areas improved in this release




INSTALLATION

NOTEAll IVR Routing configurations require access to a dedicated "In Service" Enterprise server to gather contact center statistics in real time that are used for providing position in queue announcements to callers and for queue based routing decisions (i.e., queue conditions). Within the currently supported configurations, we are unable to offer support for fully redundant Enterprise server configurations.

APPLIES TO

IVR 6.0 FP3 

Keywords: KB68865 KB 68865 Redundancy IVR VWM



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Details
Last Modified:Monday, November 19, 2012
Last Modified By: kmiddlemiss
Type: HOTFIX
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