5.8 - Cannot view ACD/SMDR Inspectors, page is blank

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5.8 - Cannot view ACD/SMDR Inspectors, page is blank


Article ID: 51558 - Last Review: May 22nd, 2012

PROBLEM

ACD/SMDR Inspectors and Forecasting tool displays a blank white page both on server and client computers. 



SYMPTOMS

Server is running Windows 2003.  When trying to load Inspectors or Forecasting tool from either the server or client computers you get a blank white page. 



CAUSE

IIS for CCMWeb Execute Permissions is set to Scripts and Executables, instead of Scripts Only.



RESOLUTION

1. Open IIS 

2. Open the websites tree
3. Right-click on CCMWeb and select Properties
4. Go to the Virtual Directory tab and ensure that Execute Permissions is set to Scripts Only
5. Click Okay at the bottom


APPLIES TO

CCM 5.8 

Keywords: ACD SMDR Inspector Forecasting blank 5.8 IIS



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Details
Last Modified:Tuesday, May 22, 2012
Last Modified By: amontpetit
Type: FIX
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