VWM0018 - Invalid audio file detected

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VWM0018 - Invalid audio file detected


Article ID: 51563 - Last Review: May 22nd, 2012

DESCRIPTION

The file selected is not a valid WAV/MP3 file and cannot be used for Music on Hold.
 

SEVERITY

Major 



IMPACT

The audio file is not a valid format and therefore will not play. 



TROUBLESHOOTING STEPS

.WAV files must be 8khz, Mono, ULAW format.

.MP3 files will function on any bitrate, as long as it is a properly formatted MP3 file.



APPLIES TO

IVR 6.0 SP1 

Keywords: WAV MP3 Invalid audio IVR VWM VWM0018



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Details
Last Modified:Tuesday, June 12, 2012
Last Modified By: amontpetit
Type: ERRMSG
Rated 5 stars based on 1 vote
Article has been viewed 10,130 times.
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