VWM0019 - Outbound Dialer failed to execute the Outbound Callflow...

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VWM0019 - Outbound Dialer failed to execute the Outbound Callflow


Article ID: 51564 - Last Review: May 22nd, 2012

DESCRIPTION

The Outbound Dialer will fail to execute an Outbound callFlow for the following reasons:
1.   The Outbound ports are Out of Service.
2.   All Outbound ports are InUse.
3.   Outbound call flow is disabled.

SEVERITY

Warning 



IMPACT

VWM Outbound dialer is not making any calls or partially making calls.
 



TROUBLESHOOTING STEPS

1.   Ports Out of Service:
-      Ports not programmed correctly on the switch
-      YSE: The Extension Type of the port is not set to Outbound Port 5020 IP
-      Port not associated to an Outbound call flow

2.   All Outbound Ports are InUse:
-      All running ports are in a call, this is an indication that you need to add more Outbound ports to process all the remaining requests

3.   Outbound call flow is disabled
-      Check your Outbound call flow and make sure that Always Run is checked on the property page of the call flow

APPLIES TO

IVR 6.0 SP1 

Keywords: VWM0019 Outbound Dialer failed execute Callflow



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Details
Last Modified:Tuesday, May 22, 2012
Last Modified By: amontpetit
Type: ERRMSG
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Article has been viewed 5,943 times.
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