CFG0012 - An agent shift lasted past midnight

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CFG0012 - An agent shift lasted past midnight


Article ID: 51566 - Last Review: May 22nd, 2012

DESCRIPTION

An agent shift lasted past midnight but the associated media server was not configured to operate 24 hours a day.

SEVERITY

Warning 



IMPACT

This alarm is thrown as a warning. 



TROUBLESHOOTING STEPS

If this media server operates 24 hours a day, configure it to do so in YourSite Explorer => Media Servers => Data Summary Options => select the option called  “This enterprise operates 24 hours a day”.

If this media server does not operate 24 hours a day, ensure that all agents correctly log off when their shifts end.

APPLIES TO

5.10 FP4 

Keywords: Agent past midnight CFG0012



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Details
Last Modified:Wednesday, June 13, 2012
Last Modified By: amontpetit
Type: ERRMSG
Article not rated yet.
Article has been viewed 3,937 times.
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