IVR - Ports ringing but do not pick up

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IVR - Ports ringing but do not pick up

Article ID: 51576 - Last Review: June 11th, 2012


5020 IP Ports rung, but do not execute callflow.  The ports show as "Locked" status. 


The Media Server is running MCD 4.x

Phone display on port shows "Locked" status, where it should display Time and Date when properly in service.

The port rings but does not answer or execute a callflow


The 5020 IP Port is configured in the PBX as IP Device Only.


1. Open the 3300 ESM
2. Go to Users and Devices then User and Device Configuration
3. Select the Port and click Change
4. Under Service Type if it is set to "IP Device Only" change the setting to User and Device
5. Click Save

This only applies to MCD 4.x, as 5.x licensing has removed the "IP Device Only" option entirely.


IVR 6.0, MCD 4.x 

Keywords: IVR Port ringing callflow MCD IP Device

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Last Modified:Thursday, January 24, 2013
Last Modified By: kmiddlemiss
Type: FIX
Rated 5 stars based on 1 vote
Article has been viewed 9,564 times.