IQ - Calls routing to interflow agent group, bypassing primary...

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IQ - Calls routing to interflow agent group, bypassing primary agent group


Article ID: 51577 - Last Review: June 12th, 2012

PROBLEM

Calls being routed through IQ are being presented to the Interflow agent group, and not to the primary answer group. 



SYMPTOMS

No visible errors.  Calls simply skipping primary group and being routed to interflow group. 



CAUSE

Time drift between PBX and IQ server.  If the time drift exceeds the interflow timeout,  the primary group can be bypassed and calls sent dirctly to interflow group.



RESOLUTION

Enable NTP time synchronization across your telco environment. 

NOTE: Issues such as time drift between devices will need to be addressed if they exist before prairieFyre can raise the case further.

APPLIES TO

IQ all versions 

Keywords: Routing interflow time drift IQ PBX



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Details
Last Modified:Tuesday, June 12, 2012
Last Modified By: amontpetit
Type: FIX
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