Article ID: - Last Review: June 12th, 2012
DESCRIPTION
When MiTAI Proxy Server loses the connection to the PBX, we raise an alarm as major (high) and clear it when connection to the same PBX is re-established.
SEVERITY
High
IMPACT
Depending on the customer setup, the impact could be either medium or severe. If the environment is set up for resiliency, there will not be a significant impact. Ports will not be able to process calls for about one minute during failover/home back. This is normal behavior during fail over/home back. If the environment is not set up for resiliency, the impact is more significant. Calls cannot be processed until the connection to the PBX is re-established.
TROUBLESHOOTING STEPS
To troubleshoot this issue, check the following:
- Network issues
- PBX was restarted
- PBX is down for unknown reasons, for example, error, crash etc.
- PC network card is no longer functioning
APPLIES TO
CCM 6.0 SP1
Keywords: MiTAI Link down