DESCRIPTION

When MiTAI Proxy Server loses the connection to the PBX, we raise an alarm as major (high) and clear it when connection to the same PBX is re-established.

SEVERITY

High 

IMPACT

Depending on the customer setup, the impact could be either medium or severe.  If the environment is set up for resiliency, there will not be a significant impact. Ports will not be able to process calls for about one minute during failover/home back. This is normal behavior during fail over/home back. If the environment is not set up for resiliency, the impact is more significant. Calls cannot be processed until the connection to the PBX is re-established.

TROUBLESHOOTING STEPS

To troubleshoot this issue, check the following:

• Network issues
• PBX was restarted
• PBX is down for unknown reasons, for example, error, crash etc.
• PC network card is no longer functioning

APPLIES TO

CCM 6.0 SP1