Hot Fix 76325 - Mandatory patch for 5.10 FP4

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Hot Fix 76325 - Mandatory patch for 5.10 FP4


Article ID: 51581 - Last Review: July 13th, 2012

INFORMATION 

This Hot Fix is mandatory for any 5.10 FixPack 4 installation, as it addresses several issues discovered during trials of Fix Pack 4.  It also includes the contents of KB73244 and KB75804.

New issues addressed in this Hot Fix are:
  • Silent monitoring in ContactCenterClient sometimes causing the router to restart and drop the client.
  • Stale audits causing calls that receive a ConferenceFailureException error to be resent to SMDR, causing realtime statistics errors.
  • Agents not receiving calls because the router mistakenly thinks they are in DND even though Lync and CCC do not see this.

 

INSTALLATION

1. Ensure all agents are logged out before applying Hot Fix
2. Download hotfix from ftp://microsoftdl.prairiefyre.com/Hotfixes/5.10/KB76325/KB76325.exe
3. Double click the executable and follow on-screen instructions

NOTE: Applying hotfixes will include service restarts, as such it is advised to install the hotfix outside of business hours to avoid service interruption.



APPLIES TO

CCM 5.10 

Keywords: KB76325 76325 Mandatory 5.10 FP4 Silent Monitoring ConferenceFailureException DND KB73244 73244 KB75804 75804



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Details
Last Modified:Friday, July 13, 2012
Last Modified By: amontpetit
Type: HOTFIX
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