Article ID: 51583 - Last Review: June 25th, 2012
PROBLEM
CCMWeb and IIS errors when trying to use CCMWeb or YSE
SYMPTOMS
HTML error 404 when running reports.
Large number of files missing from CCMWeb folder.
CAUSE
Intertel Import Tool is considered a core component by the MSI. If it is renamed or removed it will cause the MSI installer to perform a repair install.
WORKAROUND
You can copy the missing files back from the src folder, usually found in C:\CIS_60GA
RESOLUTION
Do not rename or remove the Intertel Import Tool from your installation.
APPLIES TO
CCM 6.0
Keywords: Intertel import tool ccmweb iis 404