RTR0007 - User Endpoint Unavailable Alarm

Expand / Collapse
 

RTR0007 - User Endpoint Unavailable Alarm


Article ID: 51592 - Last Review: July 9th, 2012

DESCRIPTION

This alarm is an emailed alarm indicating that a user endpoint is no longer available. 

SEVERITY

Minor 



IMPACT

All agents are registered as a user endpoint.  If a user endpoint is in error the agent will not be routed calls.

TROUBLESHOOTING STEPS

It is possible for a user endpoint to become unavailable due to a network connection issue or a client machine freezing up.

Verify that the agents computer has a connection to the network.

Open the Lync management shell and execute get-csuser, or go to Lync server control panel.  Verify that the user exists.

 

APPLIES TO

5.10 SP1 

Keywords: RTR0007 User Endpoint Unavailable



Rate this Article:
     

Add Your Comments


Name: *
Email Address:
Web Address:
Verification Code:
*
 

Details
Last Modified:Monday, July 09, 2012
Last Modified By: amontpetit
Type: ERRMSG
Article not rated yet.
Article has been viewed 4,173 times.
Options