DESCRIPTION

This alarm is an emailed alarm indicating that a user endpoint is no longer available. 

SEVERITY

Minor 

IMPACT

All agents are registered as a user endpoint.  If a user endpoint is in error the agent will not be routed calls.

TROUBLESHOOTING STEPS

It is possible for a user endpoint to become unavailable due to a network connection issue or a client machine freezing up.

Verify that the agents computer has a connection to the network.

Open the Lync management shell and execute get-csuser, or go to Lync server control panel.  Verify that the user exists.

APPLIES TO

5.10 SP1